What was your background prior to The SMART Group?

"I have worked in the beauty industry for the last 11 years. I began my career at Nirvana Spa where I became a Senior Therapist. After being at Nirvana spa for 7 years, I wanted to take the next step into something that would challenge me, within beauty, which is when I took the step into working with lasers at The Skin Clinic. During my time at The Skin Clinic, I became Assistant Manager which gave me insight into the logistical side of beauty."

What made you want to join The SMART Group?

"After experiencing what the beauty industry had to offer outside of treating, I became interested in finding an opportunity which allowed me to explore this area. I believed it was time to share the skills I had gained over the years of treating and begin training others. From having such a varied background within the industry, I felt that I could excel in this role and knew it would be a role that I would enjoy but still be a new challenge." 

What is your new role at The SMART Group and what does it involve?

"My role at The SMART Group is Education and Customer service manager, within my role I am in charge of organising the training and ensuring the training is being delivered to a high standard. In addition to this, it is my responsibility to handle any customer queries."

What are you most excited about joining The SMART Group?

"I am excited about the opportunity of progressing in my career. I am looking forward to leading, being responsible for a team and developing training packages for new equipment."

What achievement are you most proud of in life?

"When I was thirteen years old, I was diagnosed with complete heart block. This meant I was going to need a pacemaker fitted at a very young age. Since then, I have had my second operation and will need heart surgery every 8 years or so to change the batteries. In spite of this barrier, I haven’t let it affect my ability to complete the physical aspects of my job to my full potential which I am continually proud of."

Who/ What inspires you?

"Another passion of mine is fashion and self-care. Through fashion, I can show my creativity by experimenting with current trends and by styling my friends and family. I find it inspiring to see the positive impact that dressing well and feeling 'put together' has on confidence." 

What is the most useful thing you have learnt since joining?

"Since joining the SMART Group, I have found the extensive training incredibly useful. I am becoming increasingly confident on the various pieces of equipment. I am looking forward to continuing this training."

Are you inspired by Amy’s story and want to discover how you can use our products at your salon or clinic to grow your reputation and positively impact your clients?

Take a look through our website or get in touch and we will be happy to advise you on how you can build your business and boost customer satisfaction.