Welcome Our New Business Developer Manager, Lily
We are thrilled to welcome Lily to The SMART Group as our new Business Development Manager. We caught up with her to learn more about her background, achievements, and new role here with us.
What was your background prior to The SMART Group?
"Prior to joining the Smart Group I have always been in customer facing roles, and love meeting new people. I have worked as a manager of a local estate agents and before that I was cabin crew for British Airways. I enjoy a role that is diverse, and where I am able to provide a high level of service."
What made you want to join The SMART Group?
"I joined the Smart Group as I was looking for a new and interesting role. Due to my background in customer service, and a brief period doing beauty, this felt like a really great fit. It combined everything I enjoy, along with this the values of Smart Group really aligned with me."
What is your new role at The SMART Group and what does it involve?
"As a
Business Development Manager, so I help clinics find the perfect
device to grow their business. I handle inbound enquiries, match clients with the right technology, and provide ongoing support to help them succeed.
I love building relationships and guiding businesses through their journey—not just at the point of sale, but long after. A highlight of my role is hosting one-to-one consultations, whether through Teams calls or in-person visits at our head office, where I get to learn about each clinic’s goals and how we can help them achieve them.
If you’re considering your next step in aesthetics, I’d love to chat and help you find the best solution!"
What are you most excited about joining The SMART Group?
"The most exciting part of joining Smart for me, was having a new challenge and joining the Smart team. It is such a lovely environment and team to work amongst."
What achievement are you most proud of in life?
"I set myself a goal to own my own home by the age of 25, I also wanted to be able to do this completely on my own. This is something I managed to achieve, and now live in my beautiful home with my little rescue dog Pearl."
Who/ What inspires you?
"On a daily basis my mum and dad inspire me. They are both incredibly hard working, my mum works 6 days a week and has always supported herself which is what has made me incredibly independent. My dad has his dream job and is able to enjoy life to the fullest, this is something I have always aspired to achieve. I'd also say my best friends inspire me with how strong and resilient they are."
What is the most useful thing you have learnt since joining?
"I have learnt a variety of knowledge since joining the Smart Group, from product knowledge, to how the devices can benefit clients and also in-depth information about the skin and how the devices can benefit your clients."
Unlock the Potential of Your Salon or Clinic with Our Best-In-Class Technology!
Inspired by Lily’s journey? Explore our best-in-class technology, personalised support and outstanding client care to elevate your salon or clinic and enhance your reputation.
Get in touch and we will be happy to advise you on how you can build your business and boost customer satisfaction.
